OCTOGONY WANTS YOU TO LOVE YOUR PURCHASE. ALL SHIPPINGS & RETURNS ARE FREE.

‌JUST ASK.

WE’LL ANSWER.

MOST FREQUENTLY ASKED QUESTIONS

Can I track my order?

YES. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION BY EMAIL INDICATING A LINK WHERE YOU CAN FOLLOW YOUR ORDER. IF YOU HAVE CHOSEN DELIVERY IN A PICKUP POINT, YOU WILL BE NOTIFIED BY EMAIL ONCE YOUR ORDER ARRIVES.

Can I exchange my item?

WE DO NOT OFFER AN EXCHANGE SERVICE FOR ORDERS PLACED ON OUR WEBSITE. IF YOU WANT TO ORDER ANOTHER MODEL OR COLOUR, PLEASE RETURN YOUR PURCHASE AND SEND IN A NEW ORDER VIA OUR ONLINE SHOP.

What are the available delivery methods?

BELGIUM

DPD STANDARD DELIVERY: FREE

DELIVERY WITHIN:  1-2 WORKING DAYS

 

REST OF THE WORLD: 

DHL EXPRESS DELIVERY: FREE

DELIVERY WITHIN:  3-5 WORKING DAYS

TAXES AND DUTIES 

CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS AND IMPORT DUTIES AND CLEARANCE FEES (WHERE APPLICABLE) IN YOUR OWN COUNTRY. PLEASE CHECK THE DUTIES AND CLEARANCE FEES WITH LOCAL AUTHORITIES.

Is it possible to repair my bag?

IF YOU ENCOUNTER A PROBLEM WITH YOUR BAG OR
ACCESSORY AND WOULD LIKE TO HAVE IT REPAIRED IN OUR ATELIER, PLEASE COMPLETE
OUR REPAIR FORM. INCLUDE SOME PICTURES OF YOUR BAG AND YOUR PROOF OF PURCHASE OR CERTIFICATE OF AUTHENTICITY, SO WE CAN GET BACK TO YOU WITH THE MOST SUITABLE SOLUTION. PLEASE KEEP IN MIND 3 WEEKS OF REPAIR TIME.

YOU WILL RECEIVE AN ANSWER ON YOUR E-MAIL ADDRESS IN THE NEXT FEW DAYS WITH THE FOLLOWING STEPS TO PROCEED WITH THE REPAIR. KEEP IN MIND THAT ALL OCTOGONY PRODUCTS ARE GUARANTEED FOR 2 YEARS AFTER THE PURCHASE DATE. CLICK HERE TO ACCESS THE REPAIR FORM.

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