SHIPPING AND RETURN POLICY

SHIPPING METHODS, DELIVERY TIME AND COSTS

BELGIUM:

DPD STANDARD DELIVERY: FREE

DELIVERY WITHIN:  1-2 WORKING DAYS

 

REST OF THE WORLD: 

DHL EXPRESS DELIVERY: FREE

DELIVERY WITHIN:  3-5 WORKING DAYS

 

TAXES AND DUTIES 

CUSTOMERS ARE RESPONSIBLE FOR ANY CUSTOMS AND IMPORT DUTIES AND CLEARANCE FEES (WHERE APPLICABLE) IN YOUR OWN COUNTRY. PLEASE CHECK THE DUTIES AND CLEARANCE FEES WITH LOCAL AUTHORITIES.

 

WHEN WILL MY ORDER BE SHIPPED?

ALL ORDERS PLACED ON WORKING DAYS BEFORE 12PM WILL BE SHIPPED ON THE SAME DAY, IF YOUR PAYMENT IS CONFIRMED.

 

CAN I TRACK MY ORDER? 

YES. ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE A CONFIRMATION BY EMAIL INDICATING A LINK WHERE YOU CAN FOLLOW YOUR ORDER. IF YOU HAVE CHOSEN DELIVERY IN A PICKUP POINT, YOU WILL BE NOTIFIED BY EMAIL ONCE YOUR ORDER ARRIVES.

 

 WHAT HAPPENS IF I’M NOT AT HOME AT THE MOMENT OF DELIVERY?

IF YOU ASKED FOR A DELIVERY AT HOME THE CARRIER WILL PASS BY THE DAY AFTER. IF YOU’RE NOT AT HOME FOR 3 DAYS AT THE MOMENT OF DELIVERY, YOUR ORDER WILL AUTOMATICALLY BE SHIPPED BACK TO US.

IN CASE OF A DELIVERY AT PICKUP POINT YOU HAVE 7 DAYS TO PICK UP YOUR ORDER. OTHERWISE YOUR PACKAGE WILL BE SHIPPED BACK TO US.

 

RETURN POLICY

CAN I RETURN MY ORDER?

YOU HAVE 14 DAYS FROM RECEIPT OF YOUR ORDER, TO RETURN ALL GOODS ORDERED ON WWW.OCTOGONY.COM.

WE DON’T ONLY LOVE OUR CUSTOMERS, BUT WE ALSO CHERISH OUR PRODUCTS. THAT’S WHY WE ASK YOU TO SEND BACK YOUR PURCHASE IN ITS ORIGINAL CONDITION AND WITH ITS PRICE LABEL, OTHERWISE WE CANNOT ACCEPT YOUR RETURN. SHIPPING COSTS ARE NOT REIMBURSED.

 

 

 

RETURNS FOR EUROPEAN COUNTRIES

 

 

 

RETURNS ARE FREE FOR ALL ORDERS PLACED IN EUROPE.

 

 

PLEASE FOLLOW THE FOLLOWING PROCEDURE:

  1. MAKE AN ONLINE REQUEST TO RETURN YOUR ORDER

YOU CAN MAKE AN ONLINE RETURN REQUEST BY CLICKING ON THIS LINK.

 

 

 

  1. PLEASE FOLLOW THE STEPS ONLINE

 

- FILL IN YOUR POSTAL CODE AND YOUR TRACK & TRACE / ORDER NUMBER

- INDICATE YOUR RETURN REASON

- ACCEPT TO BE REIMBURSED

- SELECT A DPD PARCEL SHOP

- CHECK YOUR RETURN OVERVIEW

- CONFIRM YOUR RETURN REQUEST

 

 

 

  1. DOWNLOAD AND PRINT YOUR RETURN LABEL

 

DON’T WORRY IF YOU CAN’T PRINT YOUR LABEL IMMEDIATELY. YOU WILL RECEIVE IT AS WELL BY EMAIL. PLEASE PRINT THE RETURN LABEL AND APPLY THE LABEL ON THE PARCEL.

 

 

 

  1. SEND YOUR PACKAGE BACK

BRING THE PARCEL TO THE DPD SERVICE POINT NEAR YOU.

 

 

 

RETURNING AN ARTICLE FROM ANOTHER COUNTRY?

 

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YOU CAN RETURN YOUR PURCHASE AT YOUR OWN EXPENSES.

PLEASE SEND BACK YOUR PURCHASE TO THE FOLLOWING ADDRESS:

TSG LOGISTICS

OCTOGONY

DÉSIRÉ DE BODTKAAI 27

9400 NINOVE

BELGIUM



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